Payment
- Commitment: You agree to pay for your selected package upfront. Payments are made monthly, in advance.
- Deposit: If you’re booking services to start at a later date, a 50% non-refundable deposit will secure your spot.
- Retainer: If this is a retainer-based service, full payment for the first month is required before we start. After that, payments are due monthly in advance. Unused hours won’t roll over to the next month.
- Fee Reviews: I reserve the right to review and adjust fees annually. Any changes will be communicated to you at least 30 days in advance.
- Refunds: Payments made are non-refundable except in cases where I am unable to deliver the agreed services due to circumstances within my control.
- Additional Services: Any work outside the agreed package will be billed at a rate of £40 per hour, subject to prior written agreement.
- Expenses: Any out-of-pocket expenses required for the completion of services (e.g., travel, subscriptions, or materials) will be invoiced separately with your prior approval.
- Disputes: Any disputes over invoices must be raised in writing within five (5) business days of receipt. Failure to dispute within this timeframe will be deemed acceptance of the invoice.
- Urgent: Urgent requests requiring completion within a shorter timeframe than agreed (e.g., less than 48 hours’ notice) will be subject to an additional fee of £45 per hour. This fee accounts for the reallocation of resources and prioritisation of your request. All urgent work must be confirmed in writing, and any additional costs will be communicated and agreed upon before the work commences.
Payment Details
Payments are to be made via bank transfer as per your invoice. After your first payment, I’ll invoice you monthly in advance.
Late Payments
- Please note that I charge a £40 administration fee for chasing late payments.
- If payment is overdue by more than 14 days, the Service Provider reserves the right to:
- Terminate the agreement immediately.
- Withhold services and access to any created content until payment is settled.
- Initiate debt recovery proceedings, including but not limited to the addition of interest at a rate of 8% per annum plus the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998 as well as any statutory compensation. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment.
- where you are a Limited (Liability) Company, I require the Director(s)/Controlling Shareholder(s) to guarantee your liabilities to me or provide suitable security for payment. I reserve the right to suspend all work until satisfactory guarantees are provided.
- If we are required to issue proceedings to recover any fees or disbursements and we are successful in such proceedings, you agree that you will pay our legal/advisory costs of such proceedings even if the amount claimed is suitable for the small claims track.
Working Together
- Collaboration: This is a professional partnership, not an employee-employer relationship. Open communication is key. I’ll rely on you to provide the necessary information and respond promptly, and I’ll keep you informed of my progress.
- Timely Responses: To avoid delays in the timeline, you are required to respond to communications or requests within 24 hours. If you need additional time, please notify me as soon as possible to discuss adjustments.
- Planning s Scheduling: My office hours are Monday to Friday, 9am to 3pm. While I aim to accommodate flexibility where possible, particularly around school holidays, any requests for work outside these hours, including weekends or public holidays, may incur additional overtime charges. These charges will be discussed and agreed upon in advance to ensure transparency and mutual understanding.
- Delegation: I operate as an independent professional and may engage consultants, subcontractors, or third-party specialists to assist in delivering the agreed services. While I oversee work and ensure it meets the required quality and professional standards, you acknowledge that the services may not always be performed personally by myself.
- All consultants and subcontractors engaged will be subject to the same confidentiality, data protection, and professional obligations outlined in this agreement. I remain fully responsible for the completion and delivery of the services as agreed and will ensure that any delegated work maintains the highest level of quality and professionalism.
Project Timelines
- General Support: I aim to respond to basic requests in a timely manner during the workweek, but please note I have other commitments and replies on some days can take a few hours.
- Special Projects: For bigger tasks, I need at least three (3) days’ notice. This allows me to deliver quality work while balancing other client needs.
- Client Materials: Please provide any content, photos, or outlines you want to include. Clear, legible information helps me deliver your best results.
Deliverables
Completed projects will be delivered via Google Drive, email, Slack, or another platform we agree on.
Review & Edits
You’ll have a chance to review my work and provide feedback. One round of edits is included in the price (excluding any typos). Additional charges may be subject to extra fees.
Client Information
Please ensure all the information you provide is accurate and complete. I’m not responsible for any issues that arise from incorrect or incomplete details.
Liability, Indemnity & Insurance
Client Indemnity: You (the Client) agree to protect and compensate me (the Social Media Manager) from any legal claims, costs, or damages that might come up because of:
- A breach of this agreement on your part;
- Any content you provide for me to publish, such as claims related to intellectual property, defamation, or data protection;
- Any legal disputes connected to your products, services, or marketing that we promote through social media;
- Any third-party claims related to your social media accounts or your business. Social Media Manager Indemnity: I agree to indemnify you and hold harmless of any claims of liabilities arising directly from my gross negligence, wilful misconduct, or breach of this agreement.
Limitation of Liability: My total liability for any claims arising from or related to this agreement is limited to an amount equal to the fees you paid for the services in the two
(2) months immediately preceding the date the claim arose.
To the fullest extent permitted by law, I shall not be liable for any indirect, consequential, or incidental damages, including lost profits, lost revenue, or business interruption, arising from the services provided.
Non-Excludable Liability: Nothing in this agreement shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
Exclusions of Liability: I will not be held responsible for delays, errors, or omissions caused by factors outside my reasonable control, including but not limited to the failure of third-party platforms, unforeseen technical issues, or the Client’s failure to provide necessary information or approvals in a timely manner.
Ending the Agreement
Either of us can cancel this agreement by giving one (1) month’s written notice. If you cancel, you’ll still need to pay for any work completed up to that point, including any outstanding invoices. Please note as the cost of video shoots are spread across your monthly payments you may be required to pay any outstanding balance for this time.
Insurance: I confirm that I have suitable and valid insurance in place to cover the services provided under this agreement. Copies of insurance certificates are available upon request.
Force Majeure: Neither party shall be liable for any failure or delay in performing their obligations under this agreement if such failure or delay is due to causes beyond their reasonable control, including but not limited to acts of God, government actions, pandemic, epidemic, labour disputes, or technical failures.
Confidentiality s Data Protection: I am committed to protecting your personal data and will handle it in accordance with all applicable UK data protection laws, including:
- The UK General Data Protection Regulation (UK GDPR);
- The Data Protection Act 2018; and
- The Privacy and Electronic Communications Regulations 2003 (PECR), as amended.
Personal data will be handled in accordance with my Privacy Policy, available on my website.
Complaints: If you have a complaint about the services provided under this agreement, you agree to raise the issue with me in writing and allow me a reasonable opportunity to investigate and resolve the matter before making any public statements, including on social media.
You further agree not to post or share any negative comments, reviews, or statements regarding the services or my business on any public or social platform while the complaint is under investigation.
Should you breach this clause and legal action, such as a cease and desist, is required to address defamatory or damaging statements, you agree to bear all associated costs, including legal fees and expenses. This clause is designed to ensure fair resolution of complaints while protecting both parties’ reputations.
Non-Solicitation: You agree that, during the term of this agreement and for a period of six (6) months following its termination, you will not directly or indirectly solicit, engage, or employ any employees, contractors, or subcontractors of mine without my prior written consent. This clause is intended to protect the time, effort, and resources invested in training and maintaining a skilled team to deliver the services agreed upon. Breach of this clause may result in immediate legal action and compensation for any losses incurred as a result.
No Waiver: No failure or delay by either Party in exercising any of its rights shall be deemed to be a waiver of that right, and no waiver by either Party of a breach of any provision of these terms shall be deemed to be a waiver of any subsequent breach of the same or any other provision.
Severance: In the event that one or more of the provisions of this Agreement is found to be unlawful, invalid or otherwise unenforceable, that / those provision(s) shall be deemed severed from the remainder of these terms. The remainder of these terms shall be valid and enforceable.
Final Terms
This agreement can only be modified in writing, with approval from both of us. By signing, you confirm that you understand and agree to these terms.
Law and Jurisdiction: These terms shall be governed by and construed in accordance with, the laws of England and Wales. Any dispute, controversy, proceedings or claim between the Parties relating to these terms shall fall within the jurisdiction of the courts of England and Wales.
